Consulting & Support

Launching and growing an ecommerce business is complex. Beyond the initial build, achieving long-term visibility, consistent sales, and a strong return on investment requires ongoing optimisation, technical expertise, and a clear ecommerce strategy.

At Syncrony, we offer tailored Magento support agreements and ecommerce strategy services designed to keep your store running smoothly, improve performance, and help your business stay competitive in a fast-moving digital landscape.

Why Choose a Syncrony Magento Support Agreement?

Your Magento store is a dynamic platform that requires continual management and improvement to perform at its best. Key areas that demand ongoing attention include:

• SEO and digital marketing

• Email campaigns, promotions, and customer communications

• Product updates and catalogue management

• Technical maintenance and security updates

• Magento version upgrades and performance optimisation

Many businesses do not have the time, in-house expertise, or marketing resources to manage all of these areas effectively. Syncrony works as an extension of your team, providing expert guidance and hands-on support so you can focus on running your business.

Our Magento support agreements are fully customisable and can cover one or multiple areas depending on your needs. We offer flexible month-to-month or longer-term plans to suit your business objectives.

Ecommerce Strategy: Building a Successful Online Store

A successful Magento ecommerce operation starts with a well-defined strategy. Whether you’re moving a traditional business online, launching a new ecommerce venture, or scaling an existing store, the right strategic approach is essential.

At Syncrony, we begin by gaining a deep understanding of your business, market, and objectives. We work closely with you to design and optimise a Magento store that reflects your brand, delivers a seamless customer experience, and supports long-term growth.

Key Areas We Evaluate

To develop an effective ecommerce strategy, we assess:

• Company background and brand positioning

• Industry sector and business model (B2B or B2C)

• Products and services, including technical or complex offerings

• Customer profiles and target demographics

• Marketing approach and social media presence

• Sales processes, customer journeys, and payment methods

• Logistics, fulfilment, and geographic reach

• Online ordering, quotation, and approval workflows

Strategy & Store Design Deliverables

Based on our findings, we develop a comprehensive strategy and Magento design plan that may include:

• A bespoke design aligned with your brand identity

• Functional features such as live chat, discount vouchers, loyalty schemes, quotation tools, and marketing automation

• Enhanced product presentation, including 360° views, video content, manuals, and technical downloads

• Secure payment gateways and efficient order management

• Promotional planning and integrated marketing strategies

• Magento SEO optimisation for increased visibility

• High-performance hosting solutions focused on speed and security

Syncrony: Your Partner for Long-Term Ecommerce Success

With over 15 years of experience in ecommerce and Magento development, Syncrony ensures your online store is built not only to function, but to grow and perform profitably. Our Magento support agreements and strategic expertise give you confidence, clarity, and measurable results.

Partner with Syncrony to manage, grow, and scale your Magento store with confidence.